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613-410-6918

FAQ

Crystal-Clear Business Practices

Frequently asked questions

Billing & Pricing

Payments Accepted

Q: What forms of payment do you accept?
A: We accept a variety of convenient payment methods, including cash, e-transfer (Interac), and all major credit cards. Payment is due upon completion of service unless otherwise arranged.

Cancellation Policy

A: We understand that plans can change. We kindly ask for at least 24 hours' notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice may be subject to a fee.

Satisfaction Guarantee

Q: Do you offer a satisfaction guarantee?
A: Absolutely. We stand behind the quality of our work. If you're not 100% satisfied, let us know within 24 hours and we’ll come back to make it right — at no extra cost.

Our Company

At True North Shine, we deliver clear results with integrity. Based in Ottawa, we specialize in window cleaning and offer pressure washing and gutter cleaning. Our locally owned company prides itself on professionalism and a personal touch. We provide fair pricing, quick turnarounds, and a satisfaction guarantee. Ottawa owned, Ottawa proud.

Operating Hours

Mon - Fri: 8am - 8pm
​​Saturday: 8am - 8pm
​Sunday: 8am - 8pm

© 2025 True North Shine INC. All rights reserved.

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